Project completed with Meerkats
UX & UI Design, Accessibility, Large-Scale Touchscreen
We worked with the leading electricity provider in WA to create an experience that would educate users.
To show users comparative results and provide relevant advice, we needed to collect data about the size and location of their home, the number of residents and cost of recent bills.
How could we engage users to gather the data required to calculate these results?
Secondly, how can we impact their future habits?
The team worked closely to identify key personas and develop user journeys.
Each survey question was interpreted in a playful way to develop a custom set of UI elements that were optimised for large-scale touchscreens.
User fatigue was a concern and we considered average height, arm span and field of vision. We experimented with varying UI scale for ease of use, and explored drag and drop, tapping and swipe interactions.
A prototype was developed and users were recruited to test various journeys. These actions were observed, recorded and analysed to inform UX improvements in an iterative process.
Large touchscreens were installed in busy shopping centres to engage users in a playful experience.
Using comparative data with similar households, users were able to see the impact of their energy usage habits.
Relevant advice was provided to users based on their unique survey results.